Refund & Returns Policy

Refunds and Returns Policy for Reflex Gamer Eyewear

Effective Date: July 22, 2024

At Reflex Gamer Eyewear, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Return Eligibility

  • Condition: Items must be in new, unused condition and in the original packaging.
  • Timeframe: You have 30 days from the date of delivery to return an item.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items purchased on final sale or clearance

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at viktorstojanov308@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Our customer support team will respond with return instructions, including the return address and any specific requirements.
  3. Pack and Ship: Securely pack the item(s) in the original packaging and include the receipt or proof of purchase. Ship the package to the provided return address.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
  • Other Returns: For returns that are not due to our error, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at viktorstojanov308@gmail.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at viktorstojanov308@gmail.com.

8. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team at:

We appreciate your business and hope you are happy with your purchase. Thank you for choosing Reflex Gamer Eyewear!